Employee Stories

JFK TSA Officer Brittany Brooks (Image by JFK Crown Communications team)

Kudos Across America – Queens, New York

October 1, 2024

John F. Kennedy International Airport (JFK) TSA Officer Brittany Brooks was assigned to assist me and my children; a 5- and 6-year-old through the TSA checkpoint.

Christine Griggs was honored with TSA’s 2024 Trailblazer Award. (Photo courtesy of SCPA)

Leading and Empowering, Christine Griggs' Journey to Becoming TSA's 2024 Trailblazer

September 27, 2024

Sitting on the opposite side of the presenter’s podium, Christine Griggs watched former TSA Deputy Administrator Patricia Cogswell provide the opening remarks at the agency’s annual Trailblazer and Rising Star Awards ceremony. Typically, Griggs…

LTSO Cade Hammerschmidt coaches officer-in-training Sreekala Kulasekhsar on the X-ray.  (Sarah Covington photo)

Minnesota TSA officer follows in mom’s footsteps to coach, teach

September 26, 2024

In 2008, Cade Hammerschmidt joined TSA to open a career path to the U.S. Fish and Wildlife Service, but even with a degree in environmental studies, it didn’t take him long to realize TSA was the right place for him.…

Ronald Reagan Washington National Airport Canine Supervisor Joseph Havens with Canine Szonja (Photo courtesy of Joseph Havens)

Canine supervisor helps passenger after tumble down escalator

September 24, 2024

When a traveler tumbled down an escalator at Ronald Reagan Washington National Airport, Canine Supervisor Joseph Havens ran to help the passenger in need and get the situation under control.

Havens was observing operations when the…

A TSA Olympian participates in the pat-down competition. (Roderica Clohessy photo)

Going for the gold! Team Washington wins 2024 TSA National Olympics

September 17, 2024

The cream rose to the top!

Out of the nation’s more than 50,000 TSA officers on the passenger screening frontlines, 54 landed a spot at the 2024 TSA National Olympics, which took place on September 9-11 at the agency’s headquarters in…

Kim Hood and Debra Borza

Mom of Flight 93 victim shares mission request to TSA new hires

September 13, 2024

The first post on Deora Frances Bodley’s electronic obituary page, published over two decades ago, ends in a pledge. We will never forget.

For Ronald Reagan Washington National Airport Security Training…

TSA Team Reno.  (Photo by April Torrez)

Kudos Across America – Reno, Nevada

September 9, 2024

My wife and I wanted to extend our gratitude for the professionalism yet lighthearted demeanor exhibited by your staff at the Reno-Tahoe International Airport.

TSA customer experience session. From left, TSA Capability Manager Jason Lim, Marketing and Branding Director Jerry Koehler, Customer Experience Branch Manager Niki French. Delta Air Lines Airport Experience Managing Director Greg Forbes (far right) moderated. (TSA photo)

TSA goes global with passenger experience message

September 5, 2024

Thousands of eyes and ears were on TSA when business travelers from around the globe converged on “The Peach State” for the premier business travel industry event of the year.

Nearly a dozen TSA leaders…

A TSA inspector joins VIPR team members outside McCormick Place near the Democratic National Convention in Chicago. (TSA photo)

TSA supports partners at Republican, Democratic National Conventions

September 4, 2024

TSA is focused on supporting our partners, especially where they need us most.

Nowhere was that more evident than in Milwaukee and Chicago – the hosts of the Republican and Democratic National Conventions.…

Austin banner stock photo

Kudos Across America – Austin, Texas

August 28, 2024

I would like to send a compliment to your TSA Officer Tim Groves. He got assigned to my family at Austin-Bergstrom International Airport (AUS) through TSA Cares.

Bus 309 for the Joplin (Missouri) School District. (Adam Alford photo)

Back-to-school time for TSA, bus drivers

August 23, 2024

With the opening of classrooms this month across the country, school buses are back on America’s roads, and TSA is playing a significant role in keeping our buses and kids safe.

Indiana TSA Surface Inspector (…

A 2019 DAD dive. (Photo courtesy of DAD)

How TSA Denver made a big splash with adaptive dive group

August 19, 2024

Guiding a dive group of 83 people through security screening heading to the Cayman Islands, including 15 people with disabilities, can be stressful on both sides of the X-ray conveyer belt.

Having to do it twice because of a rescheduled…

Federal Security Director David McMahon presented Shalom Korai with a TSA South Carolina challenge coin.

Charleston International Airport officers escort Holocaust survivor in sendoff after reunited with U.S. family members

August 13, 2024

Holocaust survivor, Shalom Korai, now in his 80s, traveled from Israel through Charleston International Airport (CHS) to meet his American family who recently located him with the help of a DNA match on…

La Guardia Airport LTSO Lourdes Ortiz. (Photo by Jorge Merino)

Kudos Across America – Queens, New York

August 9, 2024

I travel often for business — a 4-million miler on American Airlines alone — and thus not always a huge fan of TSA. However, when flying recently out of LaGuardia Airport, I was also carrying the ashes of my late…

2024 Denver International Airport Stakeholder Safety Award (Photo by Carie Muirhead)

TSA wins prestigious airport safety award

August 6, 2024

Recently, the City and County of Denver recognized the Transportation Security Administration (TSA) at Denver International Airport (DEN) with the prestigious Denver Airport Safety Stakeholder Award. The award recognizes TSA’s unwavering…

Los Angeles International Airport Supervisory TSA Officer Christopher Rosa (front center) voluntarily deployed to Portland, Maine. (TSA photo)

What’s it like being a national deployment TSA officer?

August 2, 2024

Editor’s Note: This is the second of two feature stories highlighting TSA’s National Deployment Office program. On July 19, we…

Container ship, Dali, after the crash (File photo)

TSO’s interpreter skills key to NTSB probe of Baltimore bridge collapse

July 31, 2024

In the early morning hours of March 26, the Singaporean-registered cargo ship, Dali, lost power and crashed into Baltimore’s Francis Scott Key Bridge, forcing a section of the bridge to collapse, and TSA played a key role in the National…

Los Angeles International Airport (Photo by Ashley Gross)

Kudos Across America – Los Angeles

July 30, 2024

With 40 minutes to final boarding at LAX, I realized I had left my carry-on at Terminal 1 security checkpoint after going through security. I was ready to give up and leave it because my flight was in Terminal 7 on the opposite side of the…