National and Regional Spokespeople
Contact information below is strictly for questions from reporters regarding TSA operations at airports in specific states covered by the spokesperson. Airline passengers or members of the general public seeking assistance or answers to questions regarding TSA operations should visit our Customer Service page for additional support.
| Region | Contact Email | |
|---|---|---|
| AK, CA, CO, HI, ID, MT, NV, OR, UT, WA, WY, American Samoa, Guam, Northern Mariana Islands | Lorie Dankers | @TSA_Pacific |
| DC, DE, MD, NJ, NY, PA, VA, WV | Lisa Farbstein | @TSA_NorthEast |
| FL, GA, KY, MO, SC, TN | Mark Howell | @TSA_SouthEast |
| AL, LA, MS | Sari Koshetz | @TSA_Gulf |
| CT, MA, ME, NH, RI, VT, NC, Puerto Rico, Virgin Islands | Daniel Velez | @TSA_NewEngland |
| IA, IL, IN, MI, MN, ND, OH, SD, WI | Jessica Mayle | @TSA_GreatLakes |
| AR, AZ, KS, OK, NE, NM, TX | Patricia Mancha | @TSA_SouthWest |
Media Inquiries
For media inquiries and breaking news, please email TSA Public Affairs.
National Media Inquiries
For national media inquiries or breaking news, please email TSA Public Affairs or Carter Langston, the TSA Press Secretary.
Airline Passenger/General Public Assistance
Before heading to the airport, you can reach out to TSA regarding checkpoint questions by texting "Travel" to AskTSA (275-872) or via social media through X (@AskTSA), Facebook Messenger (http://www.fb.com/AskTSA). An automated virtual assistant is available 24/7 to answer commonly asked questions, and AskTSA staff are available 365 days a year from 8 a.m. to 6 p.m. ET for more complicated questions.
Passengers who need additional assistance through security screening may request a TSA Passenger Support Specialist (PSS). A PSS is a TSO who has received specialized training, including how to effectively assist and communicate with individuals with disabilities, medical conditions or those who need additional screening assistance. Individuals should request passenger assistance at least 72 hours in advance by contacting our TSA Cares passenger support line at (855) 787-2227. Live assistance for both the TCC and TSA Cares is available weekdays, 8 a.m. to 11 p.m. ET, or weekends and holidays from 9 a.m. to 8 p.m. ET.
Travelers may also reach the TSA Contact Center at 866-289-9673 or via an online form. An automated service is available 24/7.