First, check that your membership has not expired by looking up your account here.
If still active, confirm with your airline that your Known Traveler Number, name, and date of birth are accurate and that your airline participates in TSA PreCheck®. If you still do not have a TSA PreCheck indicator on your boarding pass, we can assist. You can reach out to us through X (Twitter @AskTSA), Facebook Messenger (http://www.fb.com/AskTSA), Apple Business Chat or by texting "Travel" to AskTSA (275-872). You can also contact the TSA Contact Center at (866) 289-9673 or by filling out an online form..
If possible, please contact TSA within 72 hours of experiencing problems with your TSA PreCheck benefits to allow TSA the ability to trouble shoot the issue.
I think my TSA PreCheck membership was suspended or revoked, but I'm not sure why, what do I do?
First, check that your membership has not expired by looking up your KTN (Known Traveler Number) here. You can also confirm your airline participates in the TSA PreCheck® program, by clicking here.
If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate.
If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, we're here to assist you. You can reach out to us through X (Twitter @AskTSA), Facebook Messenger (http://www.fb.com/AskTSA), Apple Business Chat or by texting "Travel" to AskTSA (275-872). You can also contact the TSA Contact Center at (866) 289-9673 or fill out an online form. If you received a notice of violation, please contact your case agent.