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Customer Service Privacy Act Statement

AUTHORITY: 49 USC § 114(f)(15).

PRINCIPAL PURPOSE(S): This information will be used to manage and respond to traveler inquiries or complaints.

ROUTINE USE(S): This information may be shared in accordance with the Privacy Act of 1974, 5 USC § 552(a), for routine uses identified in the TSA system of records, DHS/TSA-006 Correspondence and Matters Tracking Records, or as further described in the Privacy Impact Assessment DHS/TSA/PIA-046 TSA Contact Center, and subsequent updates, available at www.dhs.gov/privacy-policy.

DISCLOSURE: Furnishing this information is voluntary; however, failure to provide the requested information may prevent TSA from being able to respond to a traveler’s inquiry or complaint.

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