Employee Stories
Former first responders excel at TSA
April 27, 2021
After successfully completing checkpoint screening at Boise Airport (BOI), a passenger experiencing unusual and extreme anxiety requested to speak with someone, preferably a person with a military background. …
New Orleans TSA officer helps stranded airman
April 23, 2021
“He seemed like a nice guy. When I found out he was in the military and stranded, it just felt like the right thing to do.” This was the thought of Louis Armstrong New Orleans International Airport (MSY) Supervisory TSA Officer David…
TSA Associates Program allows employees to earn college credit
April 19, 2021
“I decided to attend the TSA Associates Program after overhearing two officers discussing their assignments and their class,” said Brunswick Golden Isles Airport Lead TSA officer Jeannette Reeves. The 16-year TSA…
What people are saying about TSA - April 16, 2021
April 16, 2021
Dallas, Texas I have managed many people in my career in the area of customer service. It takes effort to attract, hire and maintain a quality employee such as [this officer]. I knew I could trust her. I knew she was…
Hitting the roads? TSA says ‘Stay safe around railroad crossings’
April 15, 2021
As summer approaches, more cars and trucks are hitting the roads, and TSA wants to remind travelers to be careful around railroad crossings. According to Operation…
Kudos Across America – Alamosa, Colorado
April 14, 2021
I recently travelled from Alamosa, Colorado [San Luis Valley Regional Airport – ALS] to Denver. I am a trans women, and as such I have to advise the TSA agents to press the right button! before I enter the [body scanner].
New hire training for West Coast TSA officers
April 8, 2021
TSA new hire training is moving back into the physical classroom. The agency successfully launched a new officer training program for new hires at McCarran International Airport (LAS) in Las Vegas. As one of the…
TSA Detroit supports veterans with PTSD
April 7, 2021
A U.S. Department of Veterans Affairs report shows 11-20% of military veterans who served in combat in the Middle East and Vietnam suffer from…
Kudos Across America – Toledo, Ohio
April 6, 2021
I sent a form in but wasn’t sure it got through. I wanted to thank TSA and specifically Lead TSA Officer Bill Waganfeald at the Toledo Express Airport for his kind assistance and professionalism as I was taking my 88-year-old mother, who was in a…
Hawaii TSA officer rescues tourist from rough ocean waters
March 31, 2021
While walking along a remote area of Maui’s south shore, Rodney Mariano Jr. and his 4-year-old son were talking about how dangerous the ocean can be. They both soon discovered just how true that is. Mariano, a…
Kudos Across America – Las Vegas, Nevada
March 31, 2021
I was dropping my son off at McCarran International Airport, and as I pulled into the airport, I got a flat tire. I asked several people for assistance or directions as to where I could get help. None would assist. Beside my vehicle were…
Employee Spotlight: Destiny Rockward
March 29, 2021
Cultivating and nurturing talent in others has always been a part of Destiny Rockward’s life. A former cheerleader, Rockward volunteered at the same youth sports league she enjoyed cheering for as a kid. “I’m a…
Austin TSOs find what they’re looking for
March 25, 2021
Everybody does it, you know! I’m talking about training. To be specific, on-the job training. So when Texas’ Austin-Bergstorm International Airport (AUS) TSA Officers Jesus “Manny” Serafin and Michael Dominguez were doing a little on-the-…
Kudos Across America – Los Angeles
March 23, 2021
My family of nine was in a panic when I had forgotten my identification.
March Madness in Indy
March 23, 2021
There is an old saying, “You have to plan, to plan.” That is exactly what is happening as the Indiana (IND) TSA family, airport and the entire city of Indianapolis and surrounding areas host one of the most exciting…
TSA officer discovers smoking laptop, prevents fire at North Carolina airport
March 18, 2021
Earlier this year, when Piedmont Triad International Airport (GSO) TSA officer Sanford Jennings heard someone call out for assistance at the security checkpoint, his situational…
International Women’s Day Panel: TSA women inspiring others by sharing life’s lessons on professional success
March 18, 2021
Move over Rosie the Riveter. The iconic fictional embodiment of the WWII era woman, who mobilized in factories and shipyards when America’s men left for war, would have been inspired by the accomplished panel of TSA…
Kudos Across America – Dallas, Texas
March 11, 2021
I was flying for the first time with my brand new puppy. I flew from St. Louis into Dallas Love Field [Airport] and met the breeder at the airport. I had one hour to make it through screening and get to my gate for my return flight home. …
TSA Atlanta conducts first new hire orientation in pandemic era
March 11, 2021
In response to TSA’s hiring initiative ahead of the anticipated summer travel season, Hartsfield-Jackson Atlanta International Airport (ATL) safely conducted its first Transportation Security Officer (TSO) new hire…
TSA Houston shares stories of peril during, after massive winter storm
March 11, 2021
The massive winter storm that paralyzed much of the South in February had a huge impact on TSA officers in the region and will continue to have a big impact for some time to come.