Houston TSO Sonequa Burrus (Photo by Leonard Compton)
I just passed through the TSA checkpoint at Houston’s airport [William P. Hobby] where the passenger in front of me caused an amazingly unnecessary and embarrassing scene.
She was VERY RUDE to TSA Officer Sonequa Burrus, who was doing her job advising [the passenger] that something had appeared on the screen and kindly instructed her to pass through the machine once again. It went downhill from there.
I won’t elaborate on the details; however, I want to make sure that Officer Burrus is recognized for handling the situation in the most professional manner possible.
There were many ways this could have spiraled out of control; however, due to Officer Burrus’ management of the situation, the very rude and [disgruntled] passenger made her way to her gate, and the TSA checkpoint remained business as usual