(Image courtesy IAH Media Team)
TSA team
Sometimes it is important to give a compliment when this is really deserved. Just picture this:
today has been a horrible day. Bad news, difficult situations at the office, your boss needs to talk with you, etcetera , etcetera, etcetera. What a day!
You are now in the line to TSA to check your documents and you find a serious gentleman and you provide him with your documents. He is so kind it makes you smile.
Afterwards, when I was checking my luggage, I found him again in the line for checking computers and electronics. With very good Spanish, we share some words, and I found he is even more kind that I was thinking.
I can say confidently that he made my day, with his kindness and excellent service.
Please, if you do not mind, extend my gratitude to George Bush Intercontinental/ Houston Airport (IAH) TSA Officer Curtis Archer that has been an excellent example of service and put the TSA’s brand very high.
Best regards (el Guapo)
Hernando Ruiz
Regional Sales Manager BRUSH Power Generation-Baker Hughes