Employee Stories
Pennsylvania TSA officers control truck fire near plane until firefighters arrive
January 30, 2023
When TSA officers at John Murtha Johnstown-Cambria County Airport heard frantic knocking at an airplane’s jetway door, they knew something was wrong. “When we opened the door, there was the airline agent…
Kudos Across America – Cleveland
January 24, 2023
Hello, My name is Jenny O’Keefe and I am the Director of Residential Autism Services at Bellefaire Jewish Children’s Bureau in Shaker Heights, Ohio. We recently sent a client home for the first time in…
Railroad explosion focus of first-of-its-kind TSA international surface exercise
January 24, 2023
Imagine turning on the TV and seeing a news report on an explosion at a railroad crossing in Southern California. It hasn’t happened yet, but it could and was the focus of a first-of-its-kind international…
TSA Diversity skeptic recognizes unconscious bias, describes pivotal moment
January 23, 2023
This isn’t your father’s story of diversity, equity, inclusion and accessibility (DEIA). We’ve gotten past that. Or have we? Although the TSA movement continues to evolve, one thing is clear: this train is moving…
A loaded book bag?
January 19, 2023
Typically, in a book bag, you find reading materials—a journal for notes, highlighters for memorable quotes, and maybe a pen and a bookmark. But the book bag that passed through a Hartsfield-Jackson Atlanta…
Kudos Across America – Gainesville, Florida
January 18, 2023
Back in November, my wife and I flew out of Gainesville Regional Airport to Charlotte, North Carolina. While a tiny airport, midday is a trying time with folks trying to get out on both Delta and American so the TSA security checkpoint was busy.…
Northwest Arkansas training instructor’s reassuring words tipped scales
January 17, 2023
If it hadn’t been for Cherry Hooten’s compassion and gentle persistence, who knows what might have happened? The Northwest Arkansas National Airport (XNA) Expert Security Training Instructor was working at her…
TSA provides explosives training for largest natural gas provider
January 17, 2023
The threat to America’s pipeline system is real, and TSA is working hand-in-hand with U.S. natural gas companies to reduce the threat. TSA partnered with SoCalGas, the nation’s largest natural gas distribution…
Miami TSA officers team up to save passenger’s life
January 12, 2023
For the second time in just a month, TSA officers in Miami came to the rescue of a passenger facing a life-threatening emergency at a security checkpoint. Just weeks after Officer Roberto Gonzalez…
Kudos Across America - Buffalo, New York
January 11, 2023
Good morning, I was lucky to escape Buffalo, NY (Buffalo Niagara International Airport) during a lull in the lake effect snowstorm this week. The TSA representatives had the most pleasant and real disposition during a time that is…
Niagara Falls TSA officers respond to emergency outside airport
January 9, 2023
Every day, TSA officers humbly serve and protect the traveling public – often going above and beyond their traditional job duties. When emergencies happen at the airport, TSA’s frontline workforce does not hesitate to help. TSA Officer…
Denver TSA heroes respond to back-to-back medical emergencies
January 4, 2023
At Denver International Airport’s (DEN) South Checkpoint, two simultaneous, serious medical emergencies gave officers an additional challenge beyond the already eventful 30,00 passenger throughput they’re used to processing every day. …
Fantasy flight to the North Pole
January 3, 2023
The holiday magic was in the air as 60 children enjoyed the flight of a lifetime. They flew from Spokane, Washington, to the North Pole, and TSA was there to help them on their way. Alaska Airlines teamed up…
Day in the life: deputy assistant federal security director, assistant federal security director
December 29, 2022
Keeping his team’s head and heart consistently in the game is how Dallas/Fort Worth International Airport (DFW) Assistant Federal Security Director (AFSD) Tim Joseph spends his days. “For my day in the life, I'm…
TSA helps spread holiday cheer to Gold Star families
December 28, 2022
All aboard! You may recall the beginning of the famous song from the popular holiday movie The Polar Express. TSA was part of the Snowball Express. Unlike…
All aboard!
Tickets, please, tickets!
Kudos Across America – Durango, Colorado
December 23, 2022
We wanted to compliment (Durango-La Plata County Airport LTSO) Maritza (Cuenca) on her professionalism in doing her job and following the rules while maintaining a friendly and helpful attitude, as she helped us with a tricky problem. My…
Operation Santa Claus brings holiday spirit to JFK
December 22, 2022
The holiday spirit is alive and well at New York’s John F. Kennedy International Airport (JFK). Santa Claus flew into JFK, and dozens of TSA team members took on the role of serving as Santa’s elves, helping…
Reindeer take annual day, Santa jets to Wyoming as TSA gets in holiday spirit
December 20, 2022
Strengthening stakeholder relationships can happen in the most interesting ways. Just ask Santa, Mrs. Claus and the folks at Yellowstone Regional Airport (COD).
Kudos Across America – Charleston, South Carolina
December 19, 2022
This morning I flew out of (Charleston International Airport) and encountered an exceptional employee. I fly quite a bit for work and have many encounters with TSA, but today was exceptional.
Atlanta TSA officers detect artfully concealed firearm in electronic game
December 14, 2022
A PlayStation X-ray image didn’t look right to Hartsfield-Jackson Atlanta International Airport (ATL) Lead TSA Officer Theodosia White, who was working the overnight shift. “I didn't see a mass in the game system…