Employee Stories
New York TSA manager helps save passenger’s life
May 11, 2022
Terminal 5 at New York’s John F. Kennedy International Airport (JFK) was packed with passengers when TSA Manager Howard Heaven encountered a traveler who suddenly collapsed. The passenger fell backwards to the…
First in the nation! Friends launch SSA program at TSA
May 5, 2022
Long-time friends Austin Marx and Jalen Flemons came to TSA together to launch new careers and a brand new chapter for the agency. Marx and Flemons, both 20 years old, brought their six-year friendship to the…
Indy TSA officer aids woman threatening to take own life at airport
May 3, 2022
Every year, millions of Americans face the reality of living with a mental illness. Indianapolis International Airport (IND) TSA Officer Latwaina Bean saw this first-hand while leaving the airport after finishing an…
Kudos Across America – Sacramento, California
May 3, 2022
[While] I was in line at TSA PreCheck®, I witnessed the interaction between TSA Officer Marcus Perez and a family with two adults, a teenager, small child and baby. Part of the family had TSA Pre [PreCheck] but they mistakenly all waited in the […
Kudos Across America – Austin, Texas
April 29, 2022
I recently traveled from Dulles International Airport [Washington D.C.] to Austin-Bergstrom International Airport [Austin, Texas] to visit my elderly mother. While at Dulles, after the TSA screening but before I made it to my plane, I…
Kudos Across America - Salt Lake City
April 26, 2022
My wife and I arrived at SLC [Salt Lake City International Airport] for a late evening flight. We both are Clear and TSA PreCheck® users.
100th Honor Flight takes off from Chicago’s Midway
April 22, 2022
Chicago’s Midway International Airport (MDW) hit a big milestone with the 100th Honor Flight taking off from Midway to Washington, D.C. The Honor Flight program celebrates our military veterans who served in…
Not just another winter lifesaving story
April 20, 2022
It was a mild winter day when Salt Lake City International Airport (SLC) TSA Officer (TSO) James Kielkowski and his wife took an afternoon walk near their home in Clearfield, Utah. Kielkowski was getting some exercise…
What people are saying about TSA - March 2022
April 18, 2022
San Diego, California “It makes me proud to live in San Diego, especially when I pass [through] airport security because our TSA agents [officers] are the most patient, courteous and professional of anywhere I have been…
Kudos Across America – Milwaukee, Wisconsin
April 13, 2022
I was rushing through the Milwaukee [ Mitchell International] Airport screening area [heading] for Terminal D. Unbeknownst to me, I dropped an envelope containing a bank safe deposit key.
What happens after a firearm discovery in carry-on bags?
April 13, 2022
Editor’s note: This limited series explores the Compliance arm of Security Operations: what they do, how they relate to the passengers and why accurate execution of each portion of the process is crucial for the…
Passenger: Boston TSA Officer saved my life
April 12, 2022
The quick thinking, persistence and instincts of a lead transportation security officer (LTSO) may have saved a passenger’s life when the officer prevented the sick traveler from boarding a plane at Boston Logan…
TSA Augusta swings into high gear for the Masters
April 12, 2022
On a regular day, TSA at Georgia’s Augusta Regional Airport (AGS) screens about 800 passengers. On…
Kudos Across America – Norfolk, Virginia
April 7, 2022
On Feb. 9, 2022, I was traveling out of Norfolk, Virginia, to San Francisco, and found the team of TSA professionals to be some of the best I’ve had the pleasure of dealing with.
Sometimes, wishes do come true
April 1, 2022
It is not often you can help someone realize a dream, but that is what TSA Cleveland, the Cleveland Police, United Airlines and A Special Wish Foundation did for Josie – A Special Wish child.
Four in Houston earn national TSA Employee of the Year honors
March 31, 2022
Coming off back-to-back national Airport of the Year Awards in 2019 and 2020, Houston’s George Bush Intercontinental Airport (IAH) took home several awards during the 2021 TSA Honorary Awards…
Idaho TSA officer named top national TSO
March 30, 2022
Five years ago, Margaret Hanson was looking for a career change, so she came to TSA. What a perfect fit! Since joining the agency in May 2017, Hanson, a transportation security officer (TSO) at Idaho Falls…
Kudos Across America – Providence, Rhode Island
March 29, 2022
TSA Officer Bentley — I later found out his first name is Tim [Timothy] — was so gracious, professional and patient with my daughters and I.
TSA South Carolina, bomb squad provide explosives training for new TSA officers
March 28, 2022
TSA South Carolina teamed up with the Charleston County Bomb Squad (CCBS) to hold an explosives exercise, training TSA security officers on how to recognize and respond to improvised explosive devices (IEDs). TSA…
TSA IT specialist gives back to community, earns distinguished Honorary Award
March 28, 2022
First responders falling on hard times in northern Virginia are getting a big boost, thanks to the leadership of a TSA IT specialist.