Employee Stories
Celebrating Black History Month with a spotlight on Tiaja Pauls
February 16, 2023
Tiaja Pauls likes to ask questions. She’s the person who will unapologetically raise her hand to ask a clarifying question when everyone else in the room just wants the long-winded meeting to end. “I’ve always been inquisitive,”…
TSA’s super sniffers sparkle at Super Bowl
February 15, 2023
TSA’s top noses were in full sniffing mode for Super Bowl LVII. Over 100 canines from around the country were called into action to support Super Bowl transportation security efforts in Phoenix. Just…
Kudos Across America – Phoenix
February 14, 2023
I contacted TSA Cares because I'm disabled and unable to perform required screening tasks. From Phoenix Sky Harbor International Airport, three hours before my flight, Officer (Salethia) Carr from TSA called me to let…
TSA officers super stoked Super Bowl came to Phoenix
February 13, 2023
Kansas City Chiefs fans are celebrating today after their team’s big win in Super Bowl LVII on Sunday, and it could be the busiest day in the history of Phoenix Sky Harbor International Airport (PHX). TSA…
Kudos Across America – Amarillo, Texas – Cowboy Country
February 10, 2023
Editor’s Note: These comments came from customer compliment cards. Rick Husband Amarillo International Airport TSA Officers Jeannie Brown and Carol Clark made me laugh. Never had such an awesome…
Turning fear of flying into fearless flying
February 1, 2023
A handful of people trickled into a conference room at Lehigh Valley International Airport in Pennsylvania, each somewhat hesitant to even step foot in the terminal. They came to attend a free airport-run seminar for…
Pennsylvania TSA officers control truck fire near plane until firefighters arrive
January 30, 2023
When TSA officers at John Murtha Johnstown-Cambria County Airport heard frantic knocking at an airplane’s jetway door, they knew something was wrong. “When we opened the door, there was the airline agent…
Kudos Across America – Cleveland
January 24, 2023
Hello, My name is Jenny O’Keefe and I am the Director of Residential Autism Services at Bellefaire Jewish Children’s Bureau in Shaker Heights, Ohio. We recently sent a client home for the first time in…
Railroad explosion focus of first-of-its-kind TSA international surface exercise
January 24, 2023
Imagine turning on the TV and seeing a news report on an explosion at a railroad crossing in Southern California. It hasn’t happened yet, but it could and was the focus of a first-of-its-kind international…
TSA Diversity skeptic recognizes unconscious bias, describes pivotal moment
January 23, 2023
This isn’t your father’s story of diversity, equity, inclusion and accessibility (DEIA). We’ve gotten past that. Or have we? Although the TSA movement continues to evolve, one thing is clear: this train is moving…
A loaded book bag?
January 19, 2023
Typically, in a book bag, you find reading materials—a journal for notes, highlighters for memorable quotes, and maybe a pen and a bookmark. But the book bag that passed through a Hartsfield-Jackson Atlanta…
Kudos Across America – Gainesville, Florida
January 18, 2023
Back in November, my wife and I flew out of Gainesville Regional Airport to Charlotte, North Carolina. While a tiny airport, midday is a trying time with folks trying to get out on both Delta and American so the TSA security checkpoint was busy.…
Northwest Arkansas training instructor’s reassuring words tipped scales
January 17, 2023
If it hadn’t been for Cherry Hooten’s compassion and gentle persistence, who knows what might have happened? The Northwest Arkansas National Airport (XNA) Expert Security Training Instructor was working at her…
TSA provides explosives training for largest natural gas provider
January 17, 2023
The threat to America’s pipeline system is real, and TSA is working hand-in-hand with U.S. natural gas companies to reduce the threat. TSA partnered with SoCalGas, the nation’s largest natural gas distribution…
Miami TSA officers team up to save passenger’s life
January 12, 2023
For the second time in just a month, TSA officers in Miami came to the rescue of a passenger facing a life-threatening emergency at a security checkpoint. Just weeks after Officer Roberto Gonzalez…
Kudos Across America - Buffalo, New York
January 11, 2023
Good morning, I was lucky to escape Buffalo, NY (Buffalo Niagara International Airport) during a lull in the lake effect snowstorm this week. The TSA representatives had the most pleasant and real disposition during a time that is…
Niagara Falls TSA officers respond to emergency outside airport
January 9, 2023
Every day, TSA officers humbly serve and protect the traveling public – often going above and beyond their traditional job duties. When emergencies happen at the airport, TSA’s frontline workforce does not hesitate to help. TSA Officer…
Denver TSA heroes respond to back-to-back medical emergencies
January 4, 2023
At Denver International Airport’s (DEN) South Checkpoint, two simultaneous, serious medical emergencies gave officers an additional challenge beyond the already eventful 30,00 passenger throughput they’re used to processing every day. …
Fantasy flight to the North Pole
January 3, 2023
The holiday magic was in the air as 60 children enjoyed the flight of a lifetime. They flew from Spokane, Washington, to the North Pole, and TSA was there to help them on their way. Alaska Airlines teamed up…
Day in the life: deputy assistant federal security director, assistant federal security director
December 29, 2022
Keeping his team’s head and heart consistently in the game is how Dallas/Fort Worth International Airport (DFW) Assistant Federal Security Director (AFSD) Tim Joseph spends his days. “For my day in the life, I'm…