Employee Stories
Celebrating National Women’s History Month: TSA Special Agent Carrie Hill
March 21, 2023
For 20 years, Carrie Hill dedicated her life to the U.S. Secret Service (USSS). Though the hours were long and often took her far away from home, working for the USSS created opportunities for Hill to explore the world, hone her leadership skills…
Louisiana TSA Program Specialist and family awarded Governor’s Outstanding Leadership in Disabilities Family of the Year
March 21, 2023
When someone is asked whether they prefer the a.m. or the p.m. shift, their answer usually reveals personal character traits and offers insights about when and how they spend their time outside of work. “I’m an a.m. person,” said Michael…
Employee Spotlight: Mamie Kinzig
March 15, 2023
As a college student, Mamie Kinzig’s career path was influenced by a woman excelling in the predominately male field of law enforcement. “Gale Buckner was a decorated Special Agent with the Georgia Bureau of Investigation (GBI), and…
Great Catch: Alabama TSA officers prevent shiv disguised as Sharpie from getting on plane
March 15, 2023
TSA Officer Michael Lombardo was operating the Computed Tomography X-ray at Huntsville International Airport when he observed an image that caught his eye. It turned out to be a Sharpie marker that was actually sharp – razor sharp.
TSA advances aviation security in Asia-Pacific
March 10, 2023
TSA’s effort to further advance transportation security around the world is taking another step forward. Representatives from 29 foreign air carriers and U.S. aircraft operators participated in an Asia-Pacific Regional Industry Summit,…
This Federal Air Marshal Didn’t Let a Fear of Failure Stand in the Way of Her Success
March 9, 2023
As a young adult thinking about her future career, Ashley Rivenburg felt compelled to serve—and it was this feeling that led her to joining the TSA, where she is currently the Supervisory Federal Air Marshal (FAM) of…
Kudos Across America – Salt Lake City, Utah
March 8, 2023
To Whom This May Concern, I want to give a big Thank You (even two years later) to STSO Harley Higgs.
Customer experience experts strike gold
March 7, 2023
Complaining passengers are nothing new for TSA employees. Whether working at the checkpoint or baggage screening, front-line employees make every effort to give passengers a pleasant customer experience. But…
Kudos Across America – Santa Barbara, California
March 2, 2023
I would like to take this opportunity compliment the entire staff at the Santa Barbara Airport and a special shout out to TSA Officer Hermann Fassbind.
Retired TSA canine scratches item off bucket list
March 1, 2023
Former TSA canine TTirado is enjoying the slow days of retirement. His 40-hour work weeks are now consumed with naps and snacks, but he is also keeping busy by digging away at his retirement bucket list.
Five new hires on track thanks to cross-country training collaboration
February 22, 2023
The result of a telephone call two days before Christmas between TSA leadership at opposite ends of the country showed just how agile the agency is. Due to a combination of unexpected employee moves, Vermont’s…
Kudos Across America – Honolulu
February 22, 2023
I would like to give my sincere appreciation for TSA Manager Olivier Jodloman at the Honolulu (Daniel K. Inouye International) Airport. He assisted us when we signed up for TSA Cares for my toddler. He was extremely friendly and helped us…
Behind the scenes at Phoenix Coordination Center for Super Bowl LVII
February 21, 2023
As tens of thousands of rabid football fans flocked to Phoenix for Super Bowl LVII, they saw TSA protecting the public in many ways – at Phoenix Sky Harbor International Airport (PHX) checkpoints, canine patrols at the…
This Isn’t a Threat Image Projection (TIP); Stay Vigilant
February 17, 2023
At Mardi Gras time, you would expect to find images of strings of colored beads, king cake and other trinkets in carry-on luggage at the Louis Armstrong New Orleans International Airport (MSY) checkpoint. But…
Celebrating Black History Month with a spotlight on Tiaja Pauls
February 16, 2023
Tiaja Pauls likes to ask questions. She’s the person who will unapologetically raise her hand to ask a clarifying question when everyone else in the room just wants the long-winded meeting to end. “I’ve always been inquisitive,”…
TSA’s super sniffers sparkle at Super Bowl
February 15, 2023
TSA’s top noses were in full sniffing mode for Super Bowl LVII. Over 100 canines from around the country were called into action to support Super Bowl transportation security efforts in Phoenix. Just…
Kudos Across America – Phoenix
February 14, 2023
I contacted TSA Cares because I'm disabled and unable to perform required screening tasks. From Phoenix Sky Harbor International Airport, three hours before my flight, Officer (Salethia) Carr from TSA called me to let…
TSA officers super stoked Super Bowl came to Phoenix
February 13, 2023
Kansas City Chiefs fans are celebrating today after their team’s big win in Super Bowl LVII on Sunday, and it could be the busiest day in the history of Phoenix Sky Harbor International Airport (PHX). TSA…
Kudos Across America – Amarillo, Texas – Cowboy Country
February 10, 2023
Editor’s Note: These comments came from customer compliment cards. Rick Husband Amarillo International Airport TSA Officers Jeannie Brown and Carol Clark made me laugh. Never had such an awesome…
Turning fear of flying into fearless flying
February 1, 2023
A handful of people trickled into a conference room at Lehigh Valley International Airport in Pennsylvania, each somewhat hesitant to even step foot in the terminal. They came to attend a free airport-run seminar for…