Each year, the Global Business Travel Association (GBTA) Convention brings industry professionals together to connect, collaborate, and shape the future of business travel. TSA is honored to be an exhibitor and presenter at the 2024 convention, July 22-24 in Atlanta.
Titled Transforming the Customer Experience at TSA, this educational session aims to raise awareness about the organization's many initiatives to improve travel security, accessibility, and efficiency. Attendees can expect to learn more about specific initiatives that optimize travel at the nation’s airports, including TSA Identity Management, TSA PreCheck®, TSA Cares, AskTSA, and TSA Social Media.
Learning Objectives:
- Identify how TSA utilizes tech, innovation, and collaboration to improve traveler experiences.
- Identify how TSA provides support to travelers, including those with specialized needs.
- Identify how TSA and industry can collaborate to communicate these programs to travelers.
TSA Session Speakers:
- Jason Lim, Capability Manager, Identity Management
- Niki French, Customer Service Branch Manager
- Ian Cava, Deputy Program Manager, AskTSA
Attendees are also encouraged to visit TSA’s booth (#3441) for updates on TSA Cares, TSA PreCheck, Touchless ID, TSA Social Media, AskTSA and also visit TSA’s REAL ID booth (#3953) on the convention floor. Let’s discuss opportunities to leverage TSA resources for travelers. Our goal is to raise awareness of the benefits of these programs so that together, we can improve the travel experience for everyone — today and for the future. We hope to see you there.
GBTA Convention Details:
July 22-24
Georgia World Congress Center
285 Andrew Young International Blvd NW,
Atlanta, GA 30313
TSA Education Session Details:
Transforming the Customer Experience at TSA
Tuesday, July 23 @ 8 a.m. | Room B402
Session Page
To learn more about the Global Business Travel Association (GBTA), visit gbta.org.