Employee Stories
Asian American, Native Hawaiian and Pacific Islander Heritage Month employee spotlight: Jesselle Potter
May 19, 2022
Pakiusap kunin ang lahatsaiyong mga bulsa. Loosely translated, that’s “Please take everything out of your pockets” in Tagalog, the national language of the Philippines. It’s something you might overhear…
Kudos Across America – Arlington, Virginia
May 18, 2022
I am writing to express my gratitude for exceptional customer service by one of your TSA agents [officers]. I am referring to [Ronald Reagan] Washington National Airport Lead TSA Officer Olivia Linzy. My…
What people are saying about TSA - April 2022
May 18, 2022
Norfolk, Virginia I wanted to say that I very much appreciated how well the team did their job! Bravo Zulu [Well done]! Traveling as an amputee has its own set of issues, but your team allowed me to travel with…
What happens after the great catch?
May 18, 2022
What happens after the great catch? Part two: investigation, violations lead to financial consequences Editor’s note: This limited series explores the compliance arm of Security Operations:…
Wheels on the bus go round and round with TSA’s help
May 17, 2022
Chances are you’ve heard the popular childhood song “The Wheels on the Bus [Go Round and Round].” TSA plays a key role in keeping the wheels on our nation’s buses go round and round to protect school children…
Team USA meets Team TSA at Dulles
May 16, 2022
Officers at Washington Dulles International Airport (IAD) had the opportunity to see hundreds of U.S. Olympians up close. About 280 American athletes from the winter and summer Olympic and Paralympic games came through IAD after…
Kudos Across America – Baltimore
May 13, 2022
On April 27, I approached the TSA Checkpoint at BWI [Baltimore/Washington International Thurgood Marshall] airport. There was a very short wait to have your license, ID and boarding pass ready to present to the TSA officer.
Georgia TSA officer a hero after racing to fiery crash, saving life
May 12, 2022
It was late at night, and Jaclynn Haney was heading home from work when she saw a fiery traffic crash on I-75 near Valdosta, Georgia. Instead of driving by, Haney stopped to help, heroically putting her own life…
New York TSA manager helps save passenger’s life
May 11, 2022
Terminal 5 at New York’s John F. Kennedy International Airport (JFK) was packed with passengers when TSA Manager Howard Heaven encountered a traveler who suddenly collapsed. The passenger fell backwards to the…
First in the nation! Friends launch SSA program at TSA
May 5, 2022
Long-time friends Austin Marx and Jalen Flemons came to TSA together to launch new careers and a brand new chapter for the agency. Marx and Flemons, both 20 years old, brought their six-year friendship to the…
Indy TSA officer aids woman threatening to take own life at airport
May 3, 2022
Every year, millions of Americans face the reality of living with a mental illness. Indianapolis International Airport (IND) TSA Officer Latwaina Bean saw this first-hand while leaving the airport after finishing an…
Kudos Across America – Sacramento, California
May 3, 2022
[While] I was in line at TSA PreCheck®, I witnessed the interaction between TSA Officer Marcus Perez and a family with two adults, a teenager, small child and baby. Part of the family had TSA Pre [PreCheck] but they mistakenly all waited in the […
Kudos Across America – Austin, Texas
April 29, 2022
I recently traveled from Dulles International Airport [Washington D.C.] to Austin-Bergstrom International Airport [Austin, Texas] to visit my elderly mother. While at Dulles, after the TSA screening but before I made it to my plane, I…
Kudos Across America - Salt Lake City
April 26, 2022
My wife and I arrived at SLC [Salt Lake City International Airport] for a late evening flight. We both are Clear and TSA PreCheck® users.
100th Honor Flight takes off from Chicago’s Midway
April 22, 2022
Chicago’s Midway International Airport (MDW) hit a big milestone with the 100th Honor Flight taking off from Midway to Washington, D.C. The Honor Flight program celebrates our military veterans who served in…
Not just another winter lifesaving story
April 20, 2022
It was a mild winter day when Salt Lake City International Airport (SLC) TSA Officer (TSO) James Kielkowski and his wife took an afternoon walk near their home in Clearfield, Utah. Kielkowski was getting some exercise…
What people are saying about TSA - March 2022
April 18, 2022
San Diego, California “It makes me proud to live in San Diego, especially when I pass [through] airport security because our TSA agents [officers] are the most patient, courteous and professional of anywhere I have been…
Kudos Across America – Milwaukee, Wisconsin
April 13, 2022
I was rushing through the Milwaukee [ Mitchell International] Airport screening area [heading] for Terminal D. Unbeknownst to me, I dropped an envelope containing a bank safe deposit key.
What happens after a firearm discovery in carry-on bags?
April 13, 2022
Editor’s note: This limited series explores the Compliance arm of Security Operations: what they do, how they relate to the passengers and why accurate execution of each portion of the process is crucial for the…
Passenger: Boston TSA Officer saved my life
April 12, 2022
The quick thinking, persistence and instincts of a lead transportation security officer (LTSO) may have saved a passenger’s life when the officer prevented the sick traveler from boarding a plane at Boston Logan…