Employee Stories
TSA officer follows facts, catches fake ID at Newark checkpoint
August 30, 2023
Newark Liberty International Airport (EWR) TSA Officer Emma Denby was working at the travel document checker (TDC) position when a female passenger arrived at the checkpoint for screening. Denby asked for ID, and…
Kudos Across America – Cleveland
August 28, 2023
On an evening at the end of her shift, TSA Officer Jill Nagel helped my 82-year-old mother while she was stranded at the Cleveland Hopkins (International) Airport as the airline did nothing [to assist]. Officer Nagel helped her secure a…
Celebrating Women’s Equality Day: Why TSA Chief Counsel Francine Kerner’s work matters
August 25, 2023
Francine Kerner can give a master class in being professionally underestimated because of her gender.
Kudos Across America – Utqiaġvik (Barrow), Alaska
August 22, 2023
Wiley Post – Will Rogers Memorial Airport TSA Officer Bob Seashoals deserves to be recognized as an outstanding employee. He instantly recognizes when people need help and acts to the extreme ends of his ability to…
SUV flips near JFK; TSA officers pull woman from wreckage
August 21, 2023
A pair of TSA officers from New York’s John F. Kennedy International Airport (JFK) turned into instant heroes while on their way home from work. An elderly woman flipped her SUV on the Southern State Parkway on…
Haitian Creole connects passenger and North Carolina TSA officer
August 16, 2023
Rarely is anyone at North Carolina’s Fayetteville Regional Airport (FAY) asked to translate Haitian Creole at the checkpoint, but for Haitian-born TSA Officer Amilia Pierre, the…
Officer’s attention to detail catches felon at checkpoint
August 15, 2023
A routine document check resulted in a passenger fleeing down the halls of Chicago Midway International Airport (MDW). The discovery was made by TSA Officer Ramon Caballero, a rookie fresh off new hire training. It was his first big…
Kudos Across America – Queens, New York
August 11, 2023
Mr. Krulish (John F. Kennedy International Airport (JFK) Supervisory TSA Officer Frank Krulish) called my cell on Father’s Day. The first time he called, (since I did not recognize his number), I did not answer. He persisted and called again, and…
Boston Logan International airport TSA canine handlers assist motorist is dire circumstances
August 11, 2023
Seeing a sea of car brake lights spotlighted against the predawn sky, TSA Explosives Detection Canine Handlers Janet Goodness and Brandon Denneen slowed their vehicles along with the rest of the commuters on the busy, elevated expressway.
Passenger collapses, TSA officers race into action at SEA-TAC
August 4, 2023
What appeared to be a normal overnight shift for the TSA team at Seattle-Tacoma International Airport (SEA) suddenly turned into crisis mode when a passenger collapsed near one of the checkpoints. Supervisory…
TSA inspectors ensure robust airport perimeter security
August 2, 2023
Editor’s note: On a recent hot summer morning, I had the opportunity to shadow a team of TSA inspectors at Baltimore/Washington International Thurgood Marshall Airport as they showed me some of what they do to…
Kudos Across America – Boise, Idaho
July 31, 2023
Boise, ID TSA Supervisor Nicole turned my worst day of the year into one of the best.
TSA pay, technology spur agency growth over last two years
July 27, 2023
The now vs. then is a stark contrast when you compare the last two years at TSA. Looking back at the agency’s most significant changes since 2021 when the sixth iteration of TSA’s National Advisory Council (NAC VI) took office, pay,…
Bike cases galore! TSA Huntsville supports Para-Cycling World Cup
July 26, 2023
TSA officers were in the thick of one of the biggest sporting events to come to Huntsville, Alabama, in the city’s history. More than 300 athletes from all over the globe converged on Huntsville, which hosted the first-ever UCI (Union…
Lubbock TSA passenger support specialists assist Texas Tech University program
July 25, 2023
For several years, Texas Tech University’s (TTU) College of Education staff has partnered with TSA at Lubbock Preston Smith International Airport (LBB) to provide their students and future teachers real-world exposure…
TSA staffing & scheduling director has eye for more than budgets
July 21, 2023
You might not recognize his face, but if you live, work or travel in the Washington D.C. metro area, or if you have a subscription to The Washington Post, you may have viewed some of his work from behind the lens of a…
Kudos Across America – St. Louis
July 20, 2023
I would like to give a really big thanks to a few of the staff members that really helped me out in retrieving my son’s iPad. He left it at the checkpoint on our way to our vacation destination.
TSA Intelligence Analyst Dwayn Hanford
July 19, 2023
True or false: You’ll never encounter a foreign intelligence officer during your time employed with TSA, and if you do, you are of no value to them. TSA Senior Intelligence Analyst Dwayn Hanford from the Transportation Analysis Division (…
TSA engages with European aviation partners at summit in Spain
July 18, 2023
TSA’s commitment to lead aviation security around the world keeps growing. he agency partnered with the International Air Transport Association (IATA), bringing together over 60 security professionals from more than 40 air carriers for a…
Kudos Across America – Baltimore
July 13, 2023
I wanted to recognize and express my appreciation for two of your employees who did a great job. I travel a lot and usually have TSA PreCheck®, but didn’t add my information for a recent Southwest flight from BWI (…